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Frequently Asked Questions

Answers to your questions about donations, Qurbani, Zakat and our projects.

6 Questions

Donations

How can I donate to Austria Yetim Eli?

You can donate online in a few steps on the page of any project or via the Quick Donation form. Pay by card, Apple Pay, Google Pay, EPS or PayPal – or send your donation by bank transfer if you prefer.

Is donating online safe?

Yes. Card and online payments are made on Stripe's secure payment pages, and PayPal payments on PayPal's. Your card details never reach our website and are not stored by us; the connection is always encrypted.

How do I know my donation has arrived?

As soon as your online payment is confirmed, a donation receipt is sent to your email address. For bank transfers, the receipt is sent once the amount has reached our account.

Can I donate regularly (monthly)?

We do not currently offer automatic monthly payments. For projects with a monthly amount (e.g. orphan sponsorship), you can pay for 1, 6 or 12 months in one go.

What should I do if I donated the wrong amount?

Contact us via WhatsApp or email with your donation number (e.g. AYE-…). Our team will look into it and get back to you as soon as possible.

What should I write in the payment reference for a bank transfer?

Simply write your name and the purpose of your donation (e.g. "Qurbani Africa" or "Zakat") in the payment reference. This way your donation is directed to the right project.

5 Questions

Qurbani Donation

How do I donate Qurbani?

On the Qurbani page, choose the country and the type of sacrifice (Nadhr, Aqiqah, thanksgiving etc.), set the quantity and enter on whose behalf it should be performed. Once you complete the payment, your proxy (wakalah) is given.

In which regions is Qurbani performed?

We perform Qurbani in Africa, Asia, Türkiye and other countries where the need is great. The current list of countries and prices is on the Qurbani page.

Why do Qurbani prices vary by country?

Animal prices and the costs of transport, slaughter and distribution differ from country to country. Prices are set for each country based on these costs.

Is there a difference between small and large animal Qurbani?

A small animal Qurbani is performed on behalf of one person. The large animal Qurbani price covers the whole animal; up to 7 people can share one large animal.

Can I donate Qurbani on behalf of several people?

Yes. When you choose more than one Qurbani, you can decide whether all are on behalf of the same person or each on behalf of a different person.

4 Questions

Zakat, Fitrah and Fidyah

How can I calculate my Zakat?

Our Zakat calculator shows the Nisab based on current gold and silver prices. Enter your assets and debts to easily calculate the Zakat you need to pay.

Where is my Zakat used?

Your Zakat reaches people in need who are eligible to receive Zakat (orphans, poor families, food and basic needs aid).

Can I use my Zakat to build a mosque or a water well?

No. Zakat is not used to build mosques or water wells. These projects can be supported as Sadaqah Jariyah (ongoing charity).

When can I give Fitrah and Fidyah?

Fitrah and Fidyah can be given during Ramadan on our Ramadan Campaign page. It is recommended to pay Fitrah before the Eid prayer.

2 Questions

Orphan Sponsorship

How does orphan sponsorship work?

You choose the country, the number of orphans you want to support and the monthly amount per orphan. You can pay for 1, 6 or 12 months in one go.

Orphans in which countries can I support?

Our orphan sponsorship project offers Türkiye, Africa and Asia. The current options are on the project page.

2 Questions

Water Well

How do I donate a water well?

On the Water Well page, choose the country and the type of well (e.g. with ablution fountain or hand pump) and complete your donation.

Why is a water well considered Sadaqah Jariyah?

A well gives people access to clean water for many years. As a lasting good deed whose reward continues as long as it benefits others, it is given as Sadaqah Jariyah.

4 Questions

General Questions

What is Austria Yetim Eli?

Austria Yetim Eli is a humanitarian association founded in Innsbruck, Austria. We deliver aid to orphans and people in need and carry out emergency relief in crisis regions.

Which countries do you work in?

We reach people in need in a total of 23 countries – across many regions of Africa, in Asia, the Middle East and Europe.

Can I get a free money box?

Yes. Fill in the form on the Money Box page to request a free money box to your address in Austria.

How can I reach you?

You can reach us by phone, WhatsApp or email, or send us a message using the form on our Contact page.

Didn't find the answer to your question? Our team will be happy to help you.